Effective Date: 9 December 2024

At Woltage Global Empire, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, our Return and Refund Policy outlines the conditions under which returns, exchanges, and refunds are accepted.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be unused, unworn, and in its original condition.
• The item must be returned with all original packaging, tags, and accessories.
• A valid proof of purchase (e.g., receipt or order confirmation) must be provided.
• Return requests must be initiated within [Insert Number] days of receiving the item.

2. Non-Returnable Items

The following items are not eligible for return:

• Items marked as “final sale” or “non-returnable” at the time of purchase.
• Customized or personalized products.
• Items that show signs of wear, damage, or alteration.

3. Return Process

To initiate a return:

1. Contact our Customer Service Team at +60 13 544 3272 (WhatsApp) with your order details and reason for the return.
2. Our team will provide instructions and a return authorization code, if applicable.
3. Ship the item(s) to the address provided. Please note that the customer is responsible for return shipping costs unless the return is due to a defect or error on our part.

4. Refund Policy

• Once we receive and inspect the returned item(s), we will notify you of the status of your refund.
• Approved refunds will be processed manually. Please provide your bank details via WhatsApp at +60 13 544 3272.
• Refunds will be credited to your bank account within 7 days after we receive your bank details.
• Shipping fees are non-refundable unless the return is due to an error or defect.

5. Exchanges

• If you wish to exchange an item, please follow the return process and specify the replacement item.
• Exchanges are subject to stock availability.

6. Damaged or Defective Items

If you receive a damaged or defective item:

• Notify us within 24 hours of receiving the product.
• Provide photos and a description of the issue for verification.
• We will arrange for a replacement or refund, including return shipping costs.

7. Cancellations

• Orders can be canceled within [Insert Number] hours of placing them. After this period, cancellations may not be possible if the item has already been shipped.

8. Contact Us

If you have any questions about our Return & Refund Policy, please reach out:
Email: admin@woltageglobal.my
Phone: +60 13 544 3272

Thank you for shopping with Woltage Global Empire! We value your trust and are committed to providing an exceptional customer experience.